PRIVACY POLICY
Last updated: 26 August 2026
At Many Roots Flowers, we care about your privacy and want you to feel confident about how we use your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have over your information.
Many Roots Flowers is committed to handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Many Roots Flowers is a florist business providing flowers, bouquets, subscriptions, workshops, event flowers and related floral services.
For the purposes of data protection law, Many Roots Flowers is the data controller responsible for your personal information.
Business name: Many Roots Flowers
Owner: Courtney Evans Murdock
Email: hello@manyrootsflowers.com
Website: manyrootsflowers.com
Business address: Gladstone Road, Altrincham, WA141NS
If you have any questions about how we use your personal information, you can contact us using the details above.
2. What information we collect
Depending on how you interact with Many Roots Flowers, we may collect some or all of the following information:
Your name
Email address
Telephone number
Billing and delivery address
Delivery instructions
Order details and purchase history
Details you provide when enquiring about flowers, workshops, weddings or events
Information provided when you contact us by email, social media or through our website
Payment and transaction information
Marketing preferences
Information you provide when signing up to our mailing list
Any other information you choose to provide to us
We do not intentionally collect sensitive personal information unless there is a specific reason for doing so and a lawful basis for processing it.
3. How we collect your information
We may collect personal information when you:
Purchase flowers or other products from us
Place an order for delivery
Enquire about our services
Book or attend a workshop
Enquire about wedding or event flowers
Contact us by email, telephone or social media
Sign up to our mailing list
Enter a competition or promotion
Submit information through our website
Interact with us at an event or in person
We may also receive limited information from third-party platforms that you use to interact with or purchase from Many Roots Flowers.
4. How we use your information
We use your personal information to operate Many Roots Flowers and provide you with the services or products you have requested.
This may include using your information to:
Process and fulfil orders
Arrange flower deliveries or collections
Communicate with you about your order
Respond to enquiries
Provide quotes for weddings, events and other floral services
Manage workshop bookings
Process payments
Send invoices and maintain business records
Provide customer service
Improve our products, services and website
Send you marketing communications where you have agreed to receive them or where we are otherwise legally permitted to do so
Maintain the security of our website and business
Comply with our legal and accounting obligations
Deal with complaints or disputes
Protect our business and prevent fraud or misuse
We will only use your personal information for the purposes for which it was collected, unless we have a lawful reason to use it for another compatible purpose.
5. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for collecting and using your personal information. The appropriate lawful basis depends on what we are using your information for.
We may rely on the following lawful bases:
Contract
We may need to use your information to fulfil an order, provide a service or take steps at your request before entering into a contract.
For example, we need your name, contact details and delivery information to deliver your flowers.
Legal obligation
We may need to use and retain certain information because we are legally required to do so, such as keeping financial and accounting records.
Legitimate interests
We may use your information where it is reasonably necessary for the operation and development of Many Roots Flowers and our interests do not override your rights and freedoms.
For example, this may include responding to enquiries, managing our customer relationships, improving our services and maintaining appropriate business records.
Consent
Where required, we may rely on your consent, for example when you choose to subscribe to certain marketing communications.
Where we rely on consent, you can withdraw your consent at any time.
6. Marketing
If you choose to sign up to our mailing list, we may use your name and email address to send you updates about Many Roots Flowers, including:
New products and bouquets
Flower subscriptions
Workshops
Seasonal flowers
Events
Special offers
News and updates from Many Roots Flowers
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
7. Who we share your information with
We may share your personal information with trusted third parties where this is necessary to run our business or provide our services.
Depending on how you interact with Many Roots Flowers, this may include:
Payment providers
Website hosting and website providers
Online shop or booking platforms
Email marketing platforms
Delivery providers or couriers
Accountants or other professional advisers
IT and software providers
Government, regulatory or law enforcement bodies where we are legally required to do so
Where third parties process information on our behalf, we take reasonable steps to ensure that they handle your information securely and in accordance with applicable data protection requirements.
8. Payments
Payments may be processed through third-party payment providers.
We do not generally store your full payment card details ourselves.
Payment providers may collect and process your payment information in accordance with their own privacy policies and terms.
9. How we keep your information secure
We take reasonable and appropriate steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
This may include using password-protected systems, secure software and appropriate access controls.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
10. How long we keep your information
We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, including any legal, accounting or reporting requirements.
For example:
Customer and order information may be retained for as long as reasonably necessary to manage our relationship with you and comply with legal obligations.
Financial and accounting records will be retained for the period required by applicable law.
Mailing list information will generally be retained until you unsubscribe or we determine that it is no longer appropriate to keep it.
When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function properly, remember preferences and understand how visitors use a website.
Some cookies may be essential for the website to operate. Other cookies, such as analytics or advertising cookies, may require your consent.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our website.
The ICO states that users must be told about cookies and, where cookies are not strictly necessary, consent is generally required.
12. Third-party websites and social media
Our website and social media pages may contain links to websites or services operated by third parties.
If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.
Similarly, if you interact with Many Roots Flowers through platforms such as Instagram or Facebook, those platforms may process your information according to their own privacy policies.
13. Your data protection rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
These can include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request that certain information you have provided to us is transferred to you or another organisation
Withdraw consent where we rely on consent to process your information
Not all rights apply in every situation, and some exemptions may apply.
If you would like to exercise one of your rights, please contact us using the details provided above.
The ICO states that organisations generally need to respond to valid data protection requests without undue delay and within one month.
14. How to make a complaint
If you have any concerns about how Many Roots Flowers handles your personal information, please contact us first so that we have the opportunity to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.
Information Commissioner's Office (ICO)
Website: [ICO website]
You can find further information about your data protection rights and how to make a complaint on the ICO's website.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable data protection legislation.
When we make changes, we will update the "Last updated" date at the top of this policy.
We recommend checking this page occasionally to make sure you are happy with how we use your information.
16. Contact us
If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:
Many Roots Flowers
Email: hello@manyrootsflowers.com
Website: manyrootsflowers.com
Address: Gladstone Road, Altrincham, WA141NS